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Gmail has a built-in functionality that allows you to check emails from external accounts using...
How to stop the automatic billing for my account????
Accessing Control PanelAccessing the Control Panel Step – 1 On your browser, type...
Android (gmail) configurationAndroid – Gmail Client Step-1 Click on the Gmail App and Click on the three bar on the top left...
Can I change the domain on my SSL certificate?Changing the domain name for your SSL certificate is not possible. If you need an SSL for a...
Can I Pay Monthly?You can pay monthly for your Premium Web Hosting and Managed Web Hosting accounts. If you sign up...
Can I Pay with PayPal?Yes, you can use PayPal to pay for your hosting services.
Can I use another credit card for any future service subscriptions?Yes, you can use another credit card when you sign up for new features. Upon ordering any new...
Can you install a third party SSL?You can install a third party SSL certificates through your Cloud DataWorks account's Plesk....
Changing update time in Mac MailChanging Email check frequency in mail client Mail – Mac Step – 1 In mac mail, Goto Mail...
Do You Offer Free SSL Certificate?Yes, on all Cloud DataWorks accounts, you can issue as many free Let's Encrypt certificates as...
Domain name transfer statuses explainedHere is an explanation of each domain transfer status: Pending - Your transfer has failed and...
Enabling HTTPS in WordPressLogin to the WordPress Dashboard.Roll your mouse over Settings in the navigation menu, then click...
EPP Code – What is EPP Code?What is EPP Code The EPP key (Authorization code) is one of the safeguards against...
Exporting contacts from OutlookExporting Email Contacts – Outlook Click on the dots on the top, next to the outlook people...
General SettingThese are the global settings you’ll need in conjunction to your specific email account details:...
How can I check the current DNS servers of a domain?To check the current nameservers for any domain name, you can use one of the many online whois...
How can I get an invoice and check my payments history?In order to get an invoice and check the payments history for your account, you should: Log...
How do I cancel my hosting account????
How do I change my billing cycle????
How do I get an invoice for my purchase?You can easily get an invoice for any of your purchases. To do so: 1. Log in to your Client...
How do I update the credit card for my Cloud DataWorks subscription?If you need to update your credit card information with Cloud DataWorks, simply log into your...
How I can confirm my domain name transfer?If you are transferring a domain to Cloud DataWorks, all you need is your domain name...
How long does a domain name transfer usually take?A domain transfer may take up to 7 days to be completed. It is difficult to provide an exact time...
How long does it take for the SSL to be installed?Let’s Encrypt SSL installations are immediate and the SSL is active for your domain as soon as...
How often is my website backed up by Cloud DataWorks and how can I access the backup copy????
How to add a wildcard DNS record?Wildcard subdomains are useful when you wish to redirect all visitors to your website...
How to backup WordPress manuallyWordPress is a web application based on PHP and MySQL. As such you need to backup all its...
How to change my A record?If you are a Cloud DataWorks customer, you can manage your domain's A records from your Plesk....
How to change my CNAME record?While using Cloud DataWorks's name servers your domain will be pointed to your hosting account,...
How to change the name servers of my domain?As long as your domain is registered through Cloud DataWorks there will be no problem to change...
How to check my payments history?You can easily check your payments history from your Client Area. To do so: Log in to your...
How to Connect to FTP Using FileZilla on WindowsFileZilla is a free FTP client which is available for most of the popular operating systems...
How to establish an FTP connection to your hosting account?To connect to your hosting account you will need your FTP login details. They are available in...
How to generate a CSR?In order to have a CSR generated for your domain, you should login to your Plesk -> SSL...
How to Lock/Unlock my domain name????
How to point my website to Cloud DataWorks?There are two options to point your website to Cloud DataWorks - you can use Cloud DataWorks's...
How to resend the SSL approval email?If you need the approval email resent, please post a ticket to request it. Or you can contact us...
How to restart your domain transfer if it has failed due to wrong EPP code?Cloud DataWorks customer's don't have the option to restart a domain name transfer. You will have...
How to transfer emails from GoDaddy?Unlike most hosting providers GoDaddy does not provide cPanel with every hosting account. This...
How to transfer my domain to Cloud DataWorksTo transfer your domain name to Cloud DataWorks, it should first meet several criteria: The...
How to transfer the SSL from the previous host????
How to transfer WordpressThis tutorial explains how to make a WordPress transfer to a new hosting platform. Whether you're...
How to use Cloud DataWorks wizard to install WordpressTo install WordPress using the Cloud DataWorks Wizard, first access your Client Area. Once you...
I do not recognize a charge on my credit cardCloud DataWorks takes special care in avoiding duplicate or unauthorized charges. A history of...
I receive the error ‘You have entered an invalid EPP code’ error when I try to transfer my domain to Cloud DataWorksIf you want to transfer your domain name to Cloud DataWorks, but you receive and error that the...
Installing Really Simple SSLTo install this plugin: Make a backup! Install your SSL certificate Download the plugin...
Iphone mail configurationIphone – Mail Step-1 Go to Settings and choose Mail Step-2 Choose Accounts Step-3...
Let's Encrypt installationCloud DataWorks has been supporting the global initiative to create free SSL certificates for...
Mac mail configurationMac – Mail Step-1 Go to mail on your Mac and on the top right next to the apple icon you can...
Mail Client Auto ConfigurationThe Mail Autoconfig tool is located in the Mail section of your Plesk and will allow you to...
Most common reasons for a payment to failBelow you can find a list with the most common reasons for a failed payment for any of our...
My domain has expired. Can I transfer it to Cloud DataWorks?Unfortunately you cannot transfer an expired domain to any registrar / hosting company. This is...
My domain’s status has been changed but it still cannot be transferredA change in the domain name status requires 24 hours to propagate and take effect. Please try...
My registrar does not accept your DNS serversFirst make sure you are entering the correct DNS servers for your domain. You can find your...
My SSL has been just installed and my website is not working correctly, why?There are few checks that you should go through in order to determine why your website is not...
Outlook and Outlook 360 configurationMicrosoft Outlook Step-1 Go to Edit -> preferences (on windows). File -> Preferences (on...
SSL Error – Certificate Not TrustedWhen you access a website through a secure HTTPS connection you might encounter a warning that...
Thunderbird configurationThunderbird Step-1 Choose File -> New -> Existing Mail Step-2 Add the account details...
Understanding DNS Records (NS, A, MX, CNAME, SPF)The most widely used DNS record types, and their purpose are as follows: A - specifies IP...
We want to use another domain name of ours as primary one for our account. Do we need to transfer that domain from the current registrar to Cloud DataWorks?Transferring your domain name to our registrar is not a must thing to do, in order to use it...
What are my DNS name servers?Name server is a server that handles queries regarding the location of a domain name’s various...
What is DNS propagation and how long does it take?DNS propagation is a term used to describe the time-frame after making any changes to your domain...
What is IMAPIMAP stands for Internet Message Access Protocol and is one of the two most popular protocols...
What is POP3POP3 stands for Post Office Protocol revision 3. It is used to fetch delivered email messages...
What is SMTPSMTP is an abbreviation that stands for Simple Mail Transfer Protocol. This protocol allows...
What is WildCard SSL?WildCard SSL certificates allow you to secure unlimited number of first-level subdomains on a...
What is your SSL server type?Cloud DataWorks's SSL server type is: Apache with ??? Use this information for third party...
What payment methods do you accept?We accept directly the following types of credit card payments: VISA, MasterCard, American...
What SSL/TLS protocols are supported on different Cloud DataWorks servers???
What types of SSL certificates does Cloud DataWorks offer?Cloud DataWorks offers three types of SSL certificates: WildCard EV SSL Let's Encrypt...
Why do I need an SSL certificate?SSL certificates became an absolute necessity in the hosting industry nowadays. There are two...
Will you terminate my hosting account immediately after I cancel it????
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